I just opened a new account. How do I deposit money into it?
There are three easy ways to get started:
- Transfer money from another AloStar Bank of Commerce account into your new one.
- Mail a check (please be sure to include your deposit slip) to AloStar Bank of Commerce, PO Box 43600 Birmingham, AL 35243-3600.
- Transfer money from another bank via wire transfer. More Details
After I send my money to AloStar Bank of Commerce, how long before I can use it?
We suggest that you allow one business day for wire transfers and two business days for ACH (electronic check). However, if you have Demand Deposit Line of Credit on your account, you already have access to those funds. You can always check your account balance in real time via Account Access, Telephone Banking (1-877-399-6391), ATM Account Inquiry, or AloStar Bank of Commerce Customer Service (1-877-738-6391).
Do you accept deposits at ATMs?
No. You may only withdraw money or perform balance inquiries at ATMs.
What type of deposit will AloStar Bank of Commerce "not accept"?
AloStar Bank of Commerce does not accept the following types of deposits: Cash, Counter Checks, Third-Party Checks, Money Orders, Travelers Checks, and Credit Card Checks.
I have forgotten my Password. How can I find out what it is?
For your security, AloStar Bank of Commerce does not have access to your password(s). You can, however, click the 'Forgot Password' option and your password will be e-mailed to you. For your protection, you will be prompted to change your password at this time. If you continue to have trouble getting into your account, a Customer Service Representative will assist you. Please give us a call toll free at 877-738-6391.
How can I find out which ATMs I can use?
AloStar Bank of Commerce Debit cards are available to use everywhere a MasterCard® is accepted. Click here to locate an ATM near you.
Can I change my Debit card PIN number?
Yes you can change your Debit card PIN number at anytime by calling 1-866-661-8548.
What do I do if I lose my Debit card?
Notify AloStar Bank of Commerce immediately during AloStar Bank of Commerce business hours at 1-877-738-6391 and a Customer Service Representative will assist you. AloStar Bank of Commerce business hours are Monday - Friday 7am-6pm (CST). We are closed Saturday and Sunday. If you need to report your card lost or stolen and it is after business hours, please call 1-800-472-3272.
When and how will I receive my statements?
Statements can be viewed online at anytime. Statements include information on every AloStar Bank of Commerce account that you have. Click here for help in accessing your online statement.
How do I activate my Debit Card?
Activate your card by dialing the telephone number on the front of your debit card. Having trouble? Contact our customer service center at 1-877-738-6391.
What are the cutoff times for sending out funds?
Issuing checks is 3:30pm CST. If not received by then, it will be processed the following business day.
Wire cutoff is 2:00pm CST. If not received by then, it will be processed the following business day.
How do I access my account online?
How do I close my account?
1) A signed request in writing via our toll free fax 1-866-715-6601
2) A signed request via US Postal Service to the following address:
AloStar Bank of Commerce
Post Office Box 43600
Birmingham, Alabama 35243
3) E-mail request from the e-mail address that we have on file for your account.
Does AloStar offer UTMA (Uniform Transfers to Minors Act) accounts?
Only to residents in the state of Alabama. This account is not offered in any other state.